# How to open a ticket.

To open a ticket in the customer area of Scriptcase Host, follow these steps:

**1**. Access the client area at <https://clientarea.scriptcase.host/clientarea.php>.

**2**. Log in with your username and password.

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![](https://support2.scriptcase.net/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBcEpSIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--b208a3b3b583705aec8b2627cd7534c01a2473b2/image_Login.png)

**3**. In the menu, click on **Support > Open Ticket**.

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![](https://support2.scriptcase.net/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBcE5SIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--4c2a887db7d9cab0c9be5c8a0a596f888daf5ba6/Screenshot%20(1.2).png)

**4**. Choose the department you want to open the ticket with.

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![](https://support2.scriptcase.net/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBcFZSIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--cf88c471e6d705fa97ddbc44ed00f4d413dc64f3/Screenshot%20(2.2)%20(1).png)

**5.** Describe what you need and click **"Submit"**.

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![](https://support2.scriptcase.net/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBcFpSIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--ac6cf2875af6170e701eb51fd6886ef32aeff14f/Screenshot%20(4.2).png)

**After opening the ticket, you can track the responses in the same area.** 🚀