Greylisting protects email users from spam. When you enable greylisting, the email server temporarily rejects any email from a sender that the server does not recognize. If the email is legitimate, the server that sent it will try to send the email again after some time. After a sufficient period of time, the server will accept the email.

**Step 1**

Logged into your cPanel in the “EMAIL” tab, locate the “Configure Greylisting” item.

![](http://34.207.224.239:3000/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdTFQIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--23b2811b6cdedca5060335f3899856328ab005ac/image%20(75).png)

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**Step 2**

Locate the domain in the list or type the domain name in the “Search” text box.

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![](http://34.207.224.239:3000/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdTlQIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--f0c79027d30486ef900663f63f54b687d5102659/image%20(76)%20(1).png)

Clique em "ativado/desativado*"* no canto direito para ativar ou desativar a Greylisting.

![](http://34.207.224.239:3000/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdk5QIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--f4587d7de88ed00bf9e649032fb1abbb5ebdf64c/image%20(77).png)

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Hope this helps !