First you must access your cPanel:\
See how to obtain credentials and access cPanel through our article: <https://help.scriptcase.net/portal/en/kb/articles/first-steps-with-the-hosting-access>

1. Logged into cPanel, in the email tab, Select Email Disk Usage;

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   ![](http://34.207.224.239:3000/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBczlQIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--c99d221df050138ee875772c8fceecad497bbd73/unnamed%20(4).png)

   In “account”, select the email you want to manage;

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   ![](http://34.207.224.239:3000/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdEJQIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--d8f1ca2d1e37ab96e9ca059f26dd3ef153bbbb38/unnamed%20(6).png)

   Choose the box/folder you want to manage and click on “Manage”;

2. You must now select one of the options below;

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   ![](http://34.207.224.239:3000/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdEZQIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--0becb0b5882e129faf65689be04ad503084ad617/unnamed%20(7).png)

3. Then click delete permanently.