If some users encounter this problem, perform the following changes below:

![](https://desk.zoho.com/DocsDisplay?zgId=716875472&mode=inline&blockId=5s0p3e794831778c04e52852cfdd640c82084)  
  
In php.ini, there is the **upload\_max\_filesize** and **post\_max\_size** directives where both are policies that determine the maximum size of files that are uploaded to the server.

![](https://desk.zoho.com/DocsDisplay?zgId=716875472&mode=inline&blockId=5s0p37765b459f0f24fd79d504b29c91aec2c)

Change the size of policies.  
**post\_max\_size**

**![](https://desk.zoho.com/DocsDisplay?zgId=716875472&mode=inline&blockId=5s0p38ca6a3f3631845d88cfc7efe18e84f81)**

****upload\_max\_file\_size****

****![](https://desk.zoho.com/DocsDisplay?zgId=716875472&mode=inline&blockId=5s0p3743b8ebc2a564d52a14317b3b82249b4)****

![](//img.zohostatic.com/zde/static/images/info.png)

This setting also affects file uploading to the server (upload). To send large files, the value must be larger than upload\_max\_filesize.

In the php.ini directive memory\_limit is responsible for controlling maximum memory used by PHP.

The default size is 8MB, but it is advisable to increase, to avoid problems in procedures that require a reasonable amount of memory.