Some situations require the reinstallation of Scriptcase, in these cases, the user must generate a new serial on our website to register the tool.

Follow the steps below to generate a new serial:

## 1. Log in to the website

The entire process to generate a new serial is carried out on the website, please, **have the license owner’s user and password at hand.**

[Click here to access the website’s login screen](https://www.scriptcase.net/user-login/)

On our website, the login button is located in the upper right corner of the screen.

![](https://help.scriptcase.net/galleryDocuments/edbsnca28e49f8eb0001c394ab4fabbc81aad4022c371eed492ff8c0c53bc21e6fd9153c4a3d8e30b4be30f49d03435f2873b?inline=true)

### 1.1 Login and Password

On this page, enter the License Owner Login and Password.

![](https://help.scriptcase.net/galleryDocuments/edbsnca28e49f8eb0001c394ab4fabbc81aade3e488be89a2ef79440fec1273a60d64fd650ec836c0b30d513757011c5fde8d?inline=true)

## 2. Serials Tab

### 2.1 After logging in, click on the Serials tab

![](https://help.scriptcase.net/galleryDocuments/edbsnf63d0094fae78fb20c743e74bada5ae2841987393cbd2fc3de46542a837ae56e1359a0053559178827231dea72d55d44?inline=true)

### 2.2 Serials List

All serials linked to the account will be listed.

![](https://img.zohostatic.com/zde/static/images/info.png)

Only serials with Status **In Use** can be used to request a new serial.

**The Status is:**

1. **In use:** The serial is linked to some Scriptcase. **Search for serials with this status to generate a new serial.**
2. **Canceled**: The serial is no longer available for use. **This will be the status of the serial used to generate the new serial.**
3. **Open**: The serial is available to be registered in some Scriptcase. **This will be the status in the newly generated Serial.**

Look for a serial with the status **In Use** and click the **Request for New Installation** link**.**

In the image, it is possible to notice that only the serial with a **5SC** end is available to be used in the generation of a new serial.

![](https://help.scriptcase.net/galleryDocuments/edbsn8e6f65df6e1e12a94f81a80771a14ebab208a8f012e9642c0079db881b00eff6896331aab80cb613f90720292c3334d3?inline=true)

## 3. Terms of responsibility

In this stage, it will be displayed the serial is canceled for the generation of the new serial in its place.

To proceed, **select the reason that led to the request** for the new serial and accept the terms of responsibility, **checking the I read and accept box**.

Then the **Request** button will be available, and you can go on with the process.

**Click Request** button and you're new serial will be generated.

![](https://img.zohostatic.com/zde/static/images/info.png)

Kind reminder that in this process the serial used initially will be canceled for use, and the new serial generated in its place will be used to register the Scriptcase.

![](https://help.scriptcase.net/galleryDocuments/edbsne209060aa22f0bdc17d205ec7564f9c218cce149b893a58f4ac187143c709de4b9d581b9f7a2041f2c7bc1902afc65b9?inline=true)

## 4. New Serial

In this step you will receive your new serial.

![](https://img.zohostatic.com/zde/static/images/lights.png)

With the new serial in hand, proceed to the Scriptcase registration. See [How to Register my Scriptcase](https://help.scriptcase.net/portal/en/kb/articles/how-to-register-my-scriptcase)

![](https://help.scriptcase.net/galleryDocuments/edbsne209060aa22f0bdc17d205ec7564f9c2618c71b4b343edc844558a63c5ce1df08ed6370b2348f8f605fd016e0c5fef72?inline=true)

As seen in **step 2**, this new serial will be listed along with the others in the **Serials tab**.

![](https://help.scriptcase.net/galleryDocuments/edbsn8e6f65df6e1e12a94f81a80771a14ebafa5af5ec909869074386f655ad22a6f251293a9094de7060618eb83607923549?inline=true)